These Terms and Conditions govern the provision of cleaning services by Cleaners Belsize Park to residential and commercial clients. By making a booking, using our services, or allowing our cleaners access to your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following definitions apply:
Client means any individual or business who requests or receives cleaning services from Cleaners Belsize Park.
Company means Cleaners Belsize Park, the cleaning services provider.
Services means any cleaning, housekeeping, end of tenancy cleaning, deep cleaning, or related services provided by the Company.
Premises means the property, home, office, or other location where the Services are to be carried out.
Cleaner means any employee, contractor, or representative of the Company who performs the Services.
The Company provides domestic and commercial cleaning services, including but not limited to regular housekeeping, one off cleaning, deep cleaning, end of tenancy cleaning, and related services in Belsize Park and surrounding areas. The exact scope of work will be agreed at the time of booking and confirmed in your booking confirmation.
The Company reserves the right to refuse or discontinue Services if the Premises are unsafe, unsanitary beyond the scope of normal cleaning, or if there is a risk to the health, safety, or wellbeing of the Cleaner.
Bookings can be requested by completing a booking form or using any other method offered by the Company from time to time. A booking is not confirmed until the Client has received a written or electronic confirmation from the Company.
The Client is responsible for providing accurate and complete information during the booking process, including the type and size of the Premises, the nature of the required Services, access details, and any specific instructions.
The Company may adjust the quoted price or Service duration if the information provided by the Client is incomplete, inaccurate, or materially different from the actual conditions found at the Premises.
The Company will use reasonable efforts to allocate the same Cleaner to regular bookings; however, this cannot be guaranteed, and the Company reserves the right to change the allocated Cleaner at its discretion.
The Client must provide safe and timely access to the Premises at the agreed start time. This may be by personal attendance, providing keys, or arranging access through a concierge or key safe, as agreed in advance with the Company.
If the Cleaner is unable to gain access to the Premises at the agreed time due to Client failure, the visit may be treated as a late cancellation and the applicable fee, as set out in these Terms, may be charged.
Any keys or access devices entrusted to the Company will be handled with reasonable care and stored securely when not in use. The Client is responsible for ensuring that any alarm systems or entry systems are correctly configured to allow access as agreed.
The Client agrees to:
Provide a safe working environment for the Cleaner, including proper lighting, heating, and ventilation.
Ensure that running water and electricity are available during the Service.
Inform the Company of any known hazards, fragile items, or special care requirements at the Premises.
Secure and remove any valuables or items of high value if the Client does not wish them to be handled.
Supervise children, pets, and other household members so that the Cleaner can work safely and without obstruction.
Unless agreed otherwise at the time of booking, the Company will supply standard cleaning products and equipment required to carry out the Services. If the Client chooses to provide their own products or equipment, they must be safe, fit for purpose, and clearly labelled.
The Company will not be liable for any damage or unsatisfactory results arising from the use of products or equipment supplied by the Client, or where the Client has requested a particular product or method contrary to the Companys recommendation.
Prices are quoted based on the type of Service, the size and condition of the Premises, and the estimated duration of the work. The Company reserves the right to revise a quote after inspection of the Premises or during the Service if the actual work required is materially greater than reasonably anticipated.
All prices are expressed in UK currency and may be subject to applicable taxes or charges as required by law.
Payment terms will be communicated at the time of booking. The Company may require full payment in advance for one off or end of tenancy Services, and may require recurring payments in advance or on a set billing date for regular Services.
Accepted payment methods will be specified by the Company and may include card payments, bank transfers, or other recognised methods. Cash payments may be refused at the Companys discretion.
Where payment is not received by the agreed due date, the Company reserves the right to suspend or cancel future bookings and may charge interest or late payment fees in accordance with applicable UK law.
The Client may cancel or reschedule a booking by providing notice within the minimum notice period specified by the Company. Unless stated otherwise, the standard minimum notice period is 24 hours before the scheduled start time.
If the Client cancels or reschedules with less than the required notice, the Company may charge a late cancellation fee up to the full price of the scheduled Service, to cover the loss of the booking slot and Cleaner time.
If the Cleaner is unable to attend due to illness, transport disruption, or other unforeseen circumstances, the Company will notify the Client as soon as reasonably possible and offer to reschedule the booking or provide an alternative Cleaner where feasible. The Company will not be liable for any indirect loss arising from such cancellation or delay.
Repeated cancellations or rescheduling by the Client may lead to the withdrawal of Services or a requirement for pre payment for future bookings.
If the Client requests additional tasks or extensions to the agreed scope of work during a visit, the Cleaner will complete these only if time and resources permit and may need to obtain approval from the Company. Additional charges may apply at the prevailing rates.
If unexpected conditions at the Premises substantially increase the time or effort required, the Company may adjust the fee or limit the work to what can reasonably be achieved within the fixed booking duration.
The Company aims to deliver a high standard of cleaning for all Clients. If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible, and in any event within 24 hours of the Service being completed.
Where a complaint is found to be justified, the Company may, at its discretion, offer a re clean of the affected area, a partial refund, or a credit towards future Services. Any remedy offered is limited to the value of the affected Service and is subject to the Client providing reasonable evidence, such as descriptions or photographs.
The Company is not responsible for pre existing damage, wear and tear, or defects that cannot be remedied by cleaning alone.
The Company will use reasonable care and skill in the provision of Services. However, the Companys total liability to the Client in respect of any loss or damage arising from the Services, whether in contract, tort, or otherwise, shall not exceed the amount paid by the Client for the specific Service during which the incident occurred.
The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the provision of Services.
The Company shall not be liable for:
Damage resulting from items that are inherently fragile, unstable, or not securely fixed.
Discolouration, wear, or damage to surfaces or fabrics caused by existing stains, inappropriate materials, or prior cleaning products used by the Client or third parties.
Any cost of key or lock replacement where keys are provided without clear instructions, identification, or labelling, unless directly caused by proven negligence of the Company.
Any issues arising where the Client has requested the use of particular products or methods contrary to the Companys advice.
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
The Company maintains appropriate insurance cover as required for a cleaning services provider operating in the United Kingdom. Details of insurance cover can be made available for inspection upon reasonable request.
Insurance cover is subject to the terms, conditions, and exclusions of the relevant policy. The Client agrees to cooperate with the Company and its insurers in the investigation and resolution of any claim.
The Company will handle general household and office waste generated during the cleaning process in accordance with applicable UK waste and environmental regulations.
Unless specifically agreed as part of the Service, the Company does not remove or transport significant volumes of waste from the Premises, including construction debris, hazardous waste, electrical items, or large bulky items.
The Client is responsible for complying with local waste disposal rules and ensuring that any special or hazardous waste is properly identified and disposed of through appropriate channels. The Company reserves the right to refuse to handle any material it reasonably believes may be hazardous, illegal, or unsafe.
The Company endeavours to use cleaning products and methods that are effective and considerate of environmental standards where practical, but makes no warranty that all products will be environmentally certified or suitable for every sensitivity or allergy. The Client must inform the Company in advance of any specific environmental or allergy concerns.
The Company and its Cleaners adhere to relevant UK health and safety legislation while on the Premises. The Client agrees to support safe working practices, including keeping walkways clear and informing the Cleaner of any potential risks.
Cleaners are instructed not to undertake tasks that pose a risk to their safety, such as climbing on unstable furniture or using equipment that is unsafe. The Company reserves the right to decline any task that it considers hazardous.
The Company collects and processes personal data in order to manage bookings, provide Services, and administer client accounts. Personal data will be handled in accordance with applicable UK data protection laws.
The Company will only share Client information with third parties where necessary for the provision of Services, for administrative purposes, or where required by law. The Client has the right to request access to their personal data held by the Company and to request correction of inaccuracies.
The Company and its Cleaners will treat all Client information and any private matters observed at the Premises as confidential and will not disclose such information to third parties except where required by law or where necessary for the performance of the Services.
The Company shall not be held liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, transport disruption, strikes, pandemics, accidents, or government restrictions.
In such cases, the Company will use reasonable efforts to notify the Client and to resume Services as soon as practicable.
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, operational requirements, or service offerings. The most current version will apply to all new bookings and ongoing Services after the date of publication.
Where a change materially affects existing regular Clients, the Company will endeavour to provide reasonable notice. Continued use of the Services after notification will constitute acceptance of the updated Terms.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
Both the Company and the Client agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the provision of Services.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
These Terms and Conditions, together with any written service description or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the provision of cleaning services and supersede all previous discussions, correspondence, or understandings.
By placing a booking with Cleaners Belsize Park, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
Book our affordable cleaners Belsize Park services and take advantage of our professional company at budget-friendly prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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