This Privacy Policy explains how Cleaners Belsize Park collects, uses, stores and protects personal data relating to customers and prospective customers in the Belsize Park area. It also explains the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Cleaners Belsize Park customers and individuals who make enquiries, bookings, or otherwise interact with our cleaning services in the Belsize Park area, whether by telephone, in person, through online forms, or through any other communication method.
For the purposes of data protection law, Cleaners Belsize Park is the data controller in relation to the personal data it collects and uses about you. This means we decide how and why your personal data is processed in connection with our services.
We may collect and process the following categories of personal data about you when you enquire about, book, or use our services:
Identification and contact details: name, title, postal address, billing address, and general location in the Belsize Park area.
Communication details: information you provide when you contact us, including your preferred method and time of contact, as well as any correspondence and notes relating to your enquiries or bookings.
Service details: information necessary to deliver cleaning services at your property, such as property type and approximate size, access instructions, specific cleaning requirements or preferences, and any relevant information about pets or special conditions in the premises.
Booking and transaction information: dates and times of bookings, service history, payment status, and details of services purchased. We may also keep records of invoices and receipts for accounting and tax purposes.
Technical and usage information: basic technical data generated when you interact with any online forms we provide, such as the date and time of submission and basic device or browser information, to ensure security and proper functioning.
We do not intentionally collect special category data such as health information, unless you voluntarily provide it and it is strictly necessary for the safe delivery of the service, for example where you inform us of allergies relevant to cleaning products.
We process your personal data only where we have a valid legal basis under the UK GDPR. Depending on the context, we rely on the following lawful bases:
Contract: we process your data where it is necessary to enter into or perform a contract with you. This includes handling enquiries, creating and confirming bookings, providing cleaning services, managing payments, and responding to service-related requests.
Legal obligation: we process certain data to comply with legal requirements, such as maintaining financial and tax records, dealing with legal claims, or providing information to authorities when required by law.
Legitimate interests: we process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include improving our services, managing our relationship with you, preventing fraud, ensuring security of our staff and customers, and keeping limited records of previous enquiries.
Consent: in situations where we rely on your consent, we will clearly explain what you are consenting to and how you can withdraw your consent at any time. For example, if we send you optional marketing communications, we will do so only where we have your valid consent or another lawful basis.
We use the personal data we collect for the following purposes:
To respond to enquiries, provide information about our services, and prepare quotes or estimates.
To set up, manage, and confirm bookings, including allocation of cleaners, scheduling, and communication about appointments.
To deliver and manage cleaning services at your premises, following any instructions or preferences you have shared.
To process payments and manage accounts, including issuing invoices, recording payments, and dealing with any billing queries.
To communicate with you about changes to services, rescheduling, cancellations, or other service-related matters.
To manage our business operations, including customer service, staff management, record keeping, quality assurance, and dispute resolution.
To comply with applicable laws and regulations, and to assist law enforcement or regulatory authorities where legally required.
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.
Customer and booking records: we generally keep core customer and booking information for up to six years after the end of our relationship with you. This is to comply with legal, tax, and accounting requirements and to manage potential legal claims.
Enquiry records: if you contact us but do not proceed to make a booking, we normally keep basic enquiry data for up to two years to respond to follow-up queries and to understand demand for our services.
Service notes and preferences: information relating to specific cleaning instructions or property details may be kept for as long as you remain an active customer and for a reasonable period afterwards, or until you request that we update or delete it, provided that no legal obligation requires us to retain it.
When data is no longer required, we will securely delete or anonymise it, ensuring that it can no longer be linked back to you.
We may share your personal data with third parties where this is necessary for the operation of our business, the performance of our contract with you, or compliance with legal obligations.
Service providers and processors: we may use carefully selected third-party providers to support our activities, for example for payment processing, accounting, secure storage of records, scheduling tools, or communication services. These providers act as data processors and must follow our instructions and comply with data protection law.
Cleaning staff and contractors: limited personal data, such as your name, address in the Belsize Park area, and relevant service details, may be shared with cleaners or contractors assigned to carry out the service at your premises. They are required to handle your information confidentially and only for the purpose of providing the service.
Professional advisers and authorities: we may share information with professional advisers, such as accountants or legal advisers, and with regulatory or law enforcement authorities where required or permitted by law.
We do not sell your personal data to third parties. Where we use data processors, we ensure that appropriate contractual and technical safeguards are in place to protect your personal data.
Where it is necessary to transfer personal data outside the United Kingdom or the European Economic Area, we will do so only in compliance with data protection law. This may involve using countries that have been recognised as providing an adequate level of data protection, or putting in place appropriate safeguards such as standard contractual clauses.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who need it for their role, using secure storage systems, and providing staff and contractors with guidance on their data protection responsibilities.
Under data protection law, you have a number of rights regarding your personal data. These are subject to certain conditions and exceptions and may depend on the lawful basis on which we process your data.
Right of access: you have the right to request confirmation of whether we hold personal data about you and to request a copy of that data, together with certain information about how we use it.
Right to rectification: you have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: you can request that we restrict the processing of your personal data in certain situations, for example while we consider a request to correct your data.
Right to object: where we process your data based on legitimate interests, you have the right to object to that processing on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to data portability: where processing is based on consent or contract and is carried out by automated means, you may request to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller where technically feasible.
Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about the way we handle your personal data.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The latest version will apply to all personal data we hold about customers in the Belsize Park area. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Book our affordable cleaners Belsize Park services and take advantage of our professional company at budget-friendly prices.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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