Terms and Conditions for Cleaning Services by Cleaners Belsizepark

These Terms and Conditions set out the basis on which Cleaners Belsizepark provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing a cleaner to begin work, you agree to be bound by these terms. They are intended to create a clear, fair, and practical framework for our service relationship, covering the booking process, payment obligations, cancellations, liability limits, waste handling, and the governing law that applies to all work carried out by our cleaning team. Throughout these terms, references to we, us, and our mean Cleaners Belsizepark, while references to you and your mean the customer receiving the service.

Our services are designed to be delivered with professionalism and care, whether you require a one-off deep clean, regular domestic cleaning, end-of-tenancy cleaning, or other specialist cleaning work agreed in advance. The precise scope of each cleaning appointment will depend on the service selected, the size and condition of the property, and any additional instructions you provide when the booking is arranged. It is your responsibility to ensure that the information supplied at the time of booking is accurate, complete, and up to date. We rely on that information to allocate the correct time, equipment, and personnel for your clean.

These terms should be read carefully before any appointment is confirmed. If anything is unclear, it is important that you raise it before the service begins. By proceeding with a booking, you acknowledge that cleaning work may involve access to personal space, household items, furnishings, and surfaces that can be delicate, aged, or already damaged. We take reasonable care in every assignment, but some risks are inherent in cleaning work and are addressed below under our liability provisions.

Booking Process

Bookings with Cleaners Belsizepark may be made by telephone, email, online enquiry, or any other booking method we make available from time to time. A booking is not considered confirmed until we have accepted it and, where applicable, received any required deposit or payment authorisation. We reserve the right to decline a booking at our discretion, including where the requested service is outside our available capacity, where the property conditions are unsuitable, or where the requested work would be unsafe or unlawful.

At the time of booking, you must provide accurate details including the address of the property, the type of cleaning required, the number and nature of rooms or areas to be cleaned, access instructions, parking restrictions if relevant, and any special requirements. If the property contains fragile items, valuable possessions, or known hazards, you must notify us in advance. Where you request a specialist service, such as after-builders cleaning or deep sanitisation, you must disclose any relevant conditions so we can assess the time and resources needed. We may amend the proposed service, price, or appointment length if the information initially provided is incomplete or materially incorrect.

The appointment time given is an estimated start time unless we expressly state otherwise. We will try to arrive within the agreed time window, but delays may occur because of traffic, adverse weather, access issues, or earlier jobs running over time. If a delay is likely to be significant, we will make reasonable efforts to inform you. You must ensure access is available at the agreed time. If our team cannot gain access, or if the property is not ready for cleaning, the visit may be treated as a late cancellation or wasted appointment, and charges may apply.

We may need to reschedule a booking where a cleaner becomes unavailable due to illness, emergency, or another event beyond our reasonable control. In such circumstances, we will use reasonable efforts to offer an alternative time. However, we do not accept liability for any indirect loss arising from a rescheduled appointment, including missed work, inconvenience, or third-party costs, except where liability cannot lawfully be excluded. If your booking requires keys, codes, building entry permissions, or instructions for an alarm system, you are responsible for ensuring these are correct and safely provided.

For recurring services, the agreed cleaning schedule will continue until either party gives notice in accordance with these terms. We may vary the assigned cleaner, route, or cleaning team where operational needs require it. A change in personnel does not affect the validity of the booking or the service standards we aim to maintain.

Payments

All prices are stated in pounds sterling unless otherwise agreed. Unless a written quotation specifies a fixed price, charges are usually based on the type of service, estimated duration, property size, complexity, and any optional extras requested by you. Quotations are based on the information supplied at the time of booking and may be revised if the actual conditions differ materially from those described. If additional work is required because the property is in a significantly worse condition than disclosed, we may charge for the extra time or, if appropriate, pause the service and agree a revised cost before continuing.

Payment terms may vary depending on the service type. For regular domestic cleaning, payment may be due after each visit or in advance, according to the arrangement confirmed at booking. For one-off, intensive, or specialist work, we may require advance payment or a deposit. Where an invoice is issued, it must be paid by the due date stated on the invoice. If payment is not received on time, we may suspend future services, apply reasonable late payment charges permitted by law, and recover any costs incurred in pursuing the debt. You are responsible for ensuring that your chosen payment method is valid and that sufficient funds are available.

We may take payment by card, bank transfer, direct debit, or another method we approve. Cash payments, if accepted, must be made in full at the time agreed. Any discounts, promotional rates, or package pricing are offered at our discretion and may be withdrawn or amended for future bookings. Unless expressly stated, prices do not include parking fees, congestion-related charges, specialist disposal costs, or the cost of materials beyond the standard supplies we provide. Where additional charges are likely, we will tell you as soon as reasonably practicable.

Cancellations and Changes

You may cancel or reschedule a booking by giving us reasonable notice. The amount of notice required may depend on the service type and whether the booking is one-off or recurring. If you cancel outside the agreed notice period, or if access is not provided when we attend, we may charge a cancellation fee or the full appointment cost where we have reserved time and resources for your booking. This is intended to reflect the loss of business caused by late changes and to cover staff time already allocated.

If you need to amend the scope of the work, the appointment length, or the service date, you should inform us as early as possible. We will use reasonable efforts to accommodate changes, but we are not obliged to do so if the amendment would create scheduling difficulties or require additional equipment, training, or pricing adjustments. For recurring cleans, repeated late cancellations or frequent changes may result in the service being paused or terminated. If you wish to end an ongoing arrangement, notice must be given in accordance with the period agreed at booking or, if none was specified, within a reasonable time.

We may cancel or suspend a booking where we reasonably believe the working environment is unsafe, abusive, illegal, or materially different from what was described. This includes situations involving aggression, hazards, infestations, excessive clutter, or the presence of substances that present a risk to health. In such cases, any cancellation charge will depend on the circumstances and the amount of work already undertaken. If we cancel for reasons within our control, we will either refund sums paid for the cancelled portion or offer an alternative appointment, as appropriate.

Liability and Service Standards

We will carry out our services with reasonable care and skill. However, cleaning work involves interaction with a wide range of surfaces, materials, fixtures, and objects, and some items may be more vulnerable than they appear. You are responsible for telling us about delicate finishes, antique items, items with hidden damage, or anything that requires special handling. We may decline to clean certain items if we believe the risk of damage is too high, or if suitable instructions and safeguards are not provided.

We are not responsible for pre-existing defects, ordinary wear and tear, hidden faults, weak fittings, poorly secured objects, or damage caused by the age or condition of the property. This includes items that break because they were already unstable, cracked, loose, or incorrectly installed. Where you ask us to move items, lift furniture, or access hard-to-reach areas, you accept that some incidental disturbance may occur. We will not be liable for loss or damage caused by your failure to secure valuables, remove fragile objects, or disclose relevant information before the clean begins.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, our total liability for any claim arising from a service will be limited to the amount paid or payable for the specific booking giving rise to the claim. We will not be liable for indirect or consequential loss, including loss of profit, loss of opportunity, or business interruption, where such exclusion is permitted by law. If you believe damage has occurred, you must notify us as soon as reasonably possible and allow us the opportunity to inspect the issue before repairs or replacements are arranged.

Waste Regulations and Disposal

Cleaners Belsizepark will handle waste in a lawful and responsible manner. Any rubbish, clutter, or unwanted items removed during the service will only be disposed of if this is agreed in advance or clearly forms part of the booked service. We will not remove hazardous waste, clinical waste, asbestos, chemicals, sharps, electrical waste requiring specialist handling, or any item that must be managed under specific legal controls unless we expressly agree to do so and are lawfully permitted to arrange it. If hazardous or restricted waste is discovered, we may stop work in that area and request further instructions.

You are responsible for informing us about any waste that requires special collection, separation, labelling, or transport. If our team must bag, sort, or move waste as part of a cleaning visit, you confirm that you have the right to authorise such handling and that it does not breach lease, tenancy, building, or local waste rules applicable to the property. We may decline to place waste in communal bins, public bins, or any location where doing so would be improper or unlawful. Any charges for licensed disposal, transport, or additional labour will be communicated in advance where possible.

Where appropriate, we will separate general waste from recyclable materials, but we cannot guarantee acceptance by any specific waste facility. You remain responsible for the lawful final disposal of items that are not taken away by us. If you ask us to dispose of personal documents, hard drives, medication, or other sensitive materials, you do so at your own risk and should ensure that data protection, confidentiality, or safety requirements are met before the items are handed over for disposal. We are not responsible for environmental penalties, fines, or enforcement action arising from incorrect or undisclosed waste arrangements caused by inaccurate information provided by you.

Customer Responsibilities

You must provide a safe working environment and reasonable access to water, electricity, and any other facilities necessary to complete the job. Where access is restricted, you should make alternative arrangements in advance. You are also responsible for securing pets, informing us of alarms or entry procedures, and ensuring that the property is ready for cleaning at the agreed time. If we are unable to complete the service because of avoidable issues within your control, you may still be charged for the time reserved or work undertaken.

It is your duty to remove or protect valuables, jewellery, cash, important documents, fragile ornaments, and any other items you do not want touched, moved, or cleaned. Although our staff are expected to behave with care and respect, we do not accept responsibility for items left in accessible areas unless loss or damage is proven to have been caused by our negligence. Where keys or access devices are provided to us, we will use reasonable care in storing and returning them, but we are not liable for losses resulting from incorrect labels, defective systems, or third-party failures outside our control.

Any complaint about the quality of work should be raised promptly so that we can assess the issue and, where appropriate, return to address genuine omissions. A complaint does not entitle you to withhold payment for services properly performed. If an agreed re-clean or remedial visit is offered, it will be limited to the originally booked scope and will not create any wider obligation on our part.

Variation, Force Majeure, and Governing Law

We may update these Terms and Conditions from time to time to reflect changes in law, service arrangements, or business practice. The version in force at the time of your booking will apply to that booking unless a later version is required by law or expressly agreed. If any term is found to be invalid or unenforceable, the remaining terms will continue in effect. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right.

We are not liable for failure or delay in performing our obligations where the failure results from events beyond our reasonable control, including severe weather, strike action, transport disruption, emergency situations, power failure, acts of God, or government restrictions. If a force majeure event prevents us from attending or completing the service, we will use reasonable efforts to rearrange the appointment or otherwise resolve the matter fairly, but we will not be responsible for losses that are beyond our control and are not recoverable under law.

These terms, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where mandatory consumer law provides otherwise. By using the services of Cleaners Belsizepark, you confirm that you have read, understood, and agreed to these Terms and Conditions and that you accept them as the basis of the cleaning service relationship.